Regulation
ARQ, through the local company Garpa S.A., is regulated as a PSP by the BCRA and complies with current obligations in Argentina. ARQ does not take deposits from its users; however, we must comply with local regulations regarding transactions and cards, both virtual and physical. Each client has a peso wallet through which their operations are managed within the applicable regulatory framework.
We comply with reporting requirements for both peso transactions and credit card operations within the national territory. In addition, we have a specific entity, with local approval to offer virtual assets, called DolarApp MX S.A. de C.V. This entity is regulated as a PSAV by the CNV, and we comply with the applicable obligations in Argentina.
All our partners trust us and help us build a secure product for our users, as evidenced by our SOC2 certification and Security Audit.
Account Security
To protect your account and card, we have implemented the most advanced security measures:
Two-Factor Authentication (2FA): ensures secure access to your account.
Card freezing: you can easily freeze and unfreeze your card from the app in case of loss or theft.
Tokenization: your payment data is encrypted to keep it always protected.
Key partners: we also work with world-class partners, such as Mastercard, ensuring the quality and reliability of our services.
Support when you need it
We provide customer support where users can contact us via instant chat if they encounter any issue with their account, payment, or transaction.
Instant chat: Available directly from the app.
Email: Write to us at help@arqfinance.com