Fake DM support scam:
What: Scammers reply to comments on social media offering “support”. Then they DM you, asking for your registered phone number and the SMS/WhatsApp verification code for logging in
How to protect yourself: Never share your phone number to suspicious accounts or someone you don't personally know; never share your SMS/WhatsApp verification code. Remember that ARQ will never ask for this code to be shared over text, email or phone call
Fake phone call support scam:
What: Scammers ask you to call a phone number offering “support" to resolve your case. This shows them your phone number, and then they will try to ask for your SMS/WhatsApp verification code or app passcode on the call
How to protect yourself: Never call phone numbers you are not sure of, and never share your SMS/WhatsApp verification code or app passcode. Remember that ARQ will never call you or ask for a code to be shared over phone call
Fake prize scam:
What: Scammers contact you claiming you’ve won a $5 USDc prize, then ask for your phone number and SMS/WhatsApp code to “credit” the prize
How to protect yourself: Never share your phone number to suspicious accounts or someone you don't personally know; never share your SMS/WhatsApp verification code
Fake payment verification scam:
What: Scammers pretend to be from ARQ and ask you to “verify” your card details by sharing them over message to resolve a blocked transaction or to process a fake refund/prize. They may alternatively send you a link to a fake website that looks like ARQ, where they ask you to enter your card details
How to protect yourself: Never share your full card number, CVV, PIN, or expiry date. They are private to you and ARQ would never ask for them
The scammers' goal is always the same — to trick you into giving away your information. If you receive a suspicious message or call, ignore it and report it to us immediately.
If you have any questions, don’t hesitate to contact us through the in-app support chat or help@arqfinance.com