About this article
As a regulated financial platform operating across multiple countries, ARQ is required to verify the origin of customers’ funds — this is a standard obligation for any financial service, no different from other banks and financial institutions. These checks help ensure that all activity on the platform is legitimate and consistent with each user's declared financial profile. ARQ is committed to making sure the platform is safe and reliable for everyone — and verifying the origin of funds is a key part of that.
If your account is selected for a review, you'll receive a notification in the ARQ app and an email. You will be asked to share documents showing where your money comes from — such as salary, business income, inheritance or other sources.
This article will guide you through what an acceptable document is to prove your income.
General tips
All submitted documents need to:
Contain complete information (including your full name, issuing entity, date, amounts, signatures, and other relevant details), accurately reflect your financial activity, and be consistent with your declared source of funds
Relate to you personally and mention your legal name. Documents issued in the name of a relative will only be accepted if accompanied by valid documentation in your own name, or by sufficient proof of relationship, such as a marriage or birth certificate.
Do’s:
Check that all documents are clear and fully readable — blurry or partially visible documents will not be accepted
Make sure the documents are either PDFs or in standard image formats (JPG, PNG)
Check all key details such as names, amounts, dates are fully visible and not cropped out
Attach all required documents together in one submission — this will help our team to review your submission faster
Don'ts:
Do not compress files (e.g., ZIP files) or apply password protection
Do not share balance-only screenshots or transfer receipts from other financial applications. We need documents that show income, transaction history, or another valid source of funds record
Do not share unrelated photographs, even if you think they can prove your income source
Do not share drafts or provisional documents
Do not share handwritten or self-declared documents
What documents are valid to prove my income?
Document requirements vary based on your type of income. All documents must be complete and unredacted, they must provide clear evidence of your personal income within a reasonably recent period.
The following income types and corresponding documents are recognised at ARQ. Each document type includes an accepted time window, shown below.
Employment or Professional Income | Employment income
Freelance or independent income
Country notes: 🇦🇷 Argentina
🇲🇽 Mexico
🇧🇷 Brazil
🇨🇴 Colombia
🇺🇸 United States
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Business Income |
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Pension |
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Sale of Assets or Property |
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Loan |
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Inheritance, Probate or Donations documents
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