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Requirements to receive a reward for referrals

If you haven’t received your referral reward, please keep on reading!

The requirements and benefits depend on the campaign assigned when the invited person registers. Before participating, check the campaign in the Referrals/Invitations section of the app and click Read more to review its conditions and the applicable timeframe.

For an invitation to generate a reward:

  1. The invited person must start the registration process from your eligible invitation link.

  2. They must create their account with the same email address they entered in the link. If they use a different email, the invitation will not be linked correctly and unfortunately, there is no solution we can offer in this case.

  3. They must complete all steps indicated by the campaign within the timeframe shown in the app. Depending on the promotion, these steps may include verifying their account, opening an investment account, purchasing a stock or ETF, applying for a card, or reaching a certain purchase amount.

  4. If the campaign requires card payments, they must be made with the type of card indicated in its conditions. Some promotions accept the physical or virtual card, while others specifically require the physical card.

  5. Purchases must meet the promotion's conditions and appear as Completed. Pending, rejected, reversed, or canceled transactions do not count yet.

When the campaign requires international purchases, a top-up, deposit, transfer, withdrawal, balance conversion, or local payment does not substitute for card spending. Payments related to financial services, gambling, gift cards, or other categories or merchants excluded in the Terms and Conditions are also generally not eligible. Additionally, we may update or exclude sites during the campaign period. We therefore recommend completing a new payment with the card.

The campaign also determines who receives the benefit: the inviter, the invited person, or both. Not all promotions offer a reward for the new user.

After all requirements are completed and validated, the reward may take up to 5 business days to be credited. If the purchase remains pending, you must first wait for the merchant to process it and change its status to Completed. If it is already completed and more than 5 business days have passed, please contact us to review the case.

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