Estimated Transaction Times for USD
Wire Deposits:Wire deposits are completed within up to 48 business hours.
ACH Deposits: ACH deposits take between 3 to 6 business days.
Withdrawals: Currently, we only process withdrawals via ACH, with the following timelines:
From ARQ to our bank: Up to 24 business hours.
From the bank to the destination: Up to 1 to 3 business days due to external manual reviews.
What to do if your transaction exceeds the estimated time?
Contact ARQ support:
Use the chat feature in the app
Provide transaction details (such as transaction ID) to help speed up the resolution.
Consider business days:
Keep in mind that weekends and U.S. holidays are not counted as business days.
Some transactions may reach the maximum time limit due to the U.S. banking system's processing times.
Request additional information:
You can request the following:
TRACE ID: To track a deposit.
IMAD: For refund inquiries.
Important:
Do not contact Lead Bank or Bridge directly.
ARQ acts as an intermediary between you and the banking system. For quicker assistance, please contact us directly.