Security codes with 6 digits are essential to ensure secure access to your ARQ account.
If you are not receiving the message (SMS, WhatsApp or email) with the 6-digit security code required to log in to ARQ, check the following points:
What to do in this case?
Make sure you are using the correct phone number
Some users enter the wrong phone number, not associated with ARQ, when trying to log in, so they never receive the security code.
Check message blocking or spam folders
Confirm that the text messages are not being filtered into your phone’s spam or junk folder.
Try WhatsApp or email instead
On the screen asking for the six-digit code, tap Resend code and choose WhatsApp or email. Some mobile carriers delay or block automated SMS, so switching channel is usually the fastest fix.
Receiving messages abroad
If you are in another country for an extended period, update the phone number associated with your ARQ account to ensure uninterrupted access.
Check your connection and signal
Make sure your device has a good mobile signal and a stable connection.
Delete and reinstall the app
In some cases, reinstalling the app may help resolve the problem. Try this solution before contacting our support team.
Lost access to your number?
Open the app, tap I already have an account, then Lost access to my number, and follow the steps to verify your identity. This change can take up to 24 hours to take effect.
Never share your password, full card number, CVV, or any verification code with anyone - ARQ will never ask you for these
Do you have questions or still need help?
If you need assistance during the process, contact us through:
In-app chat: Available 24/7.
Email: Write to us at help@arqfinance.com