If you’ve decided to deactivate your ARQ account, here we explain how to do it in a simple way.
Steps to close your account
Go to the app menu
Tap the icon with your initials or profile picture located in the top-left corner of the screen to open the menu.
Go to “Personal Information”
Scroll down and tap on “Close account”
Enter your password and confirm the closure of your account.
Considerations when closing your ARQ account
Make sure you don’t have any available balance in any of your wallets when closing your account.
You cannot have a negative balance in any wallet at the time of closing your account.
You cannot have transactions in “Pending” or “Blocked” status when closing your account.
If you have a Wealth Account in ARQ, the total value of your portfolio must be $0.
Are you sure you want to leave?
No hidden costs: Remember that keeping your account open does not generate costs or maintenance fees.
We value your feedback: If you decide to close your account, we’d love to know what led you to this decision. Your comments will help us improve and who knows, maybe you’ll find a reason to stay with us in the future.
Do you have questions?
If you need help or have additional questions, contact us through:
In-app chat: Available 24/7.
Email: Write to us at help@arqfinance.com